Don’t be fooled this holiday season….Be safe & secure by choosing your security system provider wisely ….
The holidays aren’t just an important time for many small businesses, they’re downright essential. Unfortunately, along with the holiday rush comes an increase in risks from a variety of angles. Both security and safety concerns are more pressing, not only with customers, but from your employees as well.
Many people will look to residential or business security systems to help bring peace of mind while away from home during the holidays or late business hours.
In a matter as crucial as the security of your family, your home and business, the Better Business Bureau (BBB) wants you to be especially careful in deciding on the type of alarm system to use, along with who will install it and monitor it.
In 2013, BBB received over 7,000 complaints nationally against burglar alarm system dealers and monitoring services. Many complaints to BBB claim consumers were continuously billed after canceling service, or were unaware their contract would automatically renew; some also had issues with the customer service and faulty equipment.
We have provided advice that might just make choosing a security system easy, safe and convenient.
- Be aware of door-to-door alarm sales. Don’t be pressured into buying something you don’t want or need. A trustworthy company will let you check out the offer and compare bids from several installers.
- Check out the “free” alarm system offer. Many times salespersons will deceive consumers with a “free”offer. While the equipment may be free, there is typically an installation charge and a monthly monitoring fee.
- Research the company. Visit bbb.org to look up a company’s BBB Business Review. Now, with our BBB smartphone app it is even easier to research on the go. If someone were to come to your door, you can pull out your phone and verify the information right then with our easy to use smartphone app.
- Check licensing. Illinois law requires any company who provides security services in the state to be properly licensed.
- Verify who will monitor your system. Ask if the same company you are signing a contract with will be the ones to monitor your system. If not, make sure you obtain the name, address and phone number of this company and review its BBB Business Review through bbb.org.
- Study the contract carefully. Confirm such information as the installation price, monthly fee, and length of contract, cancellation process and timeframe. Make sure the contract includes all information promised or agreed upon.