Great customer service defines a business. Security is no exception. In fact, a business’ bar of acceptance should always be raised. It’s not like you’re returning a shirt because the color didn’t match. Yet, we find more and more evidence that customer service is marketed and falls short on delivery.
We all agree it takes more time and money to obtain a new client than to satisfy a current customer. When a company looses a client, they lose approximately $33.00 for every dollar the client was paying. You would think that at this price CS would be off the charts, but it’s not.
One reason is many business models are based on volume. This occurs where the focus is catching more fish will cover for those that die, which may look good on paper, but has catastrophic repercussions. Unfortunately, this far telling fact only reveals itself after a problem exists.
VinTech grows its business with customer referrals. That puts a greater responsibility on us, as a company, to fulfill the concerns of security, not only for the referral, but the client recommending us. Give us call today at 773-388-1208 and find out why customers recommend us.
You can also read our reviews on Google.