We asked our team to share their thoughts on what Security for a Peaceful Life…
As a small business, VinTech Systems has been serving the Chicagoland area for more than 16 years.
Many of our clients have been with us for years and many others contact us as a result of “word of mouth” referrals.
Wondering why these clients decide to hire us instead of the many corporate solutions? Read on to discover how we stand out from the competition.
1. VinTech Systems has an established reputation, licenses, and insurance.
From time to time, we get requests from people that lose touch with the company that installed their system.
The most common reasons are that the company is permanently closed or the person that installed the system doesn’t answer their calls.
The best way to avoid this situation is to verify the company’s credentials before hiring them.
VinTech has been in business for more than 16 years. We are also licensed, insured, and have dozens of positive reviews on Google.
Additionally, our accreditation from the Better Business Bureau has an A + rating for the past 5 years.
If you’re not familiar with The BBB, this is a trusted source to find information about a company including: background, ratings, and complaints for thousands of U.S. businesses.
2. We are both accessible and approachable.
From quotes to installations and technical support, we help you through all the process with in-house employees. This means you will likely be speaking to the same team members over time and they’ll be familiar with you and your system.
We understand that there’s no worse feeling than waiting for days (or weeks) to resolve an issue that involves your security system. This is why we also provide in-house technical support. We ‘feel’ your frustration when you share with us that you switched to a small company because you can experience “the personal touch” that they didn’t receive with corporate companies.
The better we get to know you, the better we’ll be able to accommodate solutions for your needs.
3. Small business VinTech offers multiple brands to balance quality with price
We do our best to work with your budget but we do caution clients that a lower price doesn’t necessarily mean it’s the best deal. To compare a security system estimate, it’s important to understand what it offers. The key is to evaluate the equipment and services on the same scale.
Compare apples to apples.
For example, a client called us to request an estimate for 3 high definition security cameras. We provided a quote for mega-pixel cameras with a wide dynamic range function. This was the best option for the area that the client was trying to cover as it blocks sunlight. (Regular high definition cameras will not capture details if there is excessive sunlight.)
We reviewed the estimate and explained that the other company was offering regular high definition cameras. If they wouldn’t have shared these details with us, they could have purchased a system with the wrong capabilities or that they didn’t need.
If you’re feeling overwhelmed by product terms and prices, send us a written quote and we can help you compare or match it. We’ll do our best to make sure you’re getting the best value, quality, and service for your security needs.
4. VinTech provides a reasonable warranty on labor and equipment.
All of our labor and equipment comes with a warranty. We strive to make our clients happy and if for some reason, there’s something we missed during installation, you can call us and we’ll make it right.
This is how one of our recent clients agree:
“Very pro and came back to adjust system – they wanted it done right!” _ Doug McBride
We provide a reasonable warranty because we have confidence in our team and we strive to deliver great service.
5. We offers maintenance plans for all of our systems.
Proper maintenance can save you lots of money and time. When you join our maintenance program, we include two services per year and additional perks (think discounts on parts or labor.) Maintenance plans that are purchased with installation have additional discounts but we still offer these at any time for all our clients.
Many small businesses are great but not all can provide the “personal touch” that VinTech strives for. Give us a call and you’ll speak to a real person from day 1!